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Free Refund Policy Generator

Your refund window, what qualifies and how to ask — written to agree with your terms, and to leave statutory consumer rights intact.

Create your refund policySee a sample
  • Free to create and download
  • No account needed
  • 17 questions

Explore the features

  • 17 short questions

    Answer in plain language and your refund policy is assembled from them.

  • Only what applies

    Clauses appear when your answers switch them on, including EU, UK and California wording where a policy has it.

  • Guidance as you go

    Plain-language hints on the questions, and a note wherever the law makes an answer matter.

  • Copy, download or host

    HTML, Markdown, plain text or PDF, free. Hosting at a permanent link is optional.

What's inside

5 sections, assembled clause by clause.

There is no master template with blanks. Each section is built from the clauses your answers switch on — a clause that does not apply to you is simply not there.

  1. 01

    Overview

  2. 02

    Refund Eligibility

    • All sales are finalIf it applies
    • Refund windowIf it applies
    • Original packagingIf it applies
    • Unused and undamaged$14
    • Proof of purchase$14
    • Sale and discounted items$14
    • Sale and discounted items$14
    • Digital goods and downloadsIf it applies
    • Physical goodsIf it applies
    • Subscriptions$14
    • What is not refundableIf it applies
    • Purchases made in our appIf it applies
  3. 03

    How to Request a Refund

    • Requesting a refundIf it applies
    • Where to send returnsIf it applies
    • Exchanges$14
    • Chargebacks$14
  4. 04

    Statutory Rights

    • Right of withdrawal$34
    • Your rights under UK consumer law$34
  5. 05

    Contact

    • Contact us
Who it's for

Written for how you actually run your site.

Online stores

Physical goods, returns and the window customers have to ask — stated once, clearly.

Digital products and subscriptions

When digital purchases and renewals can be refunded, so expectations are set before the purchase.

Anyone fighting chargebacks

A published, specific refund process is the first thing a payment provider asks to see in a dispute.

How it works

From blank page to published in minutes.

  1. 1

    Pick your policy

    Privacy policy, terms, cookie policy, refunds and more. You answer only the questions that policy needs.

    The Policy Monster policy picker, listing seven policy types with their prices.
  2. 2

    Answer 17 questions

    Plain questions about your business, with a note on why each one matters. Any paid clause shows its price beside the answer.

    The questions step: where your customers are, whether you collect email addresses, whether you use analytics.
  3. 3

    Copy, download or host it

    Copy the HTML, or download HTML, Markdown, text, PDF or Word. A policy with paid clauses can also be hosted at a permanent link that is updated for you.

    A finished privacy policy with copy, download and hosting options beside a preview.
What we ask

Only the questions this policy needs.

  • Where will this policy be used?
  • What is your app called?
  • Where are your customers or users?
  • Do you offer recurring subscriptions?
  • Can users pay for products or services?
  • Do you sell digital goods or downloads?
  • Do you ship physical goods?
  • Do you offer refunds?
  • How many days do customers have to request a refund?
  • What must be true for a refund?
  • Do you refund items bought on sale?
  • Can customers exchange an item for a new one?
  • Where should customers send returns?
  • Besides email, how else can people contact you?
  • What is the link to your contact page?
  • What phone number should people call?
  • What postal address should people write to?
FAQ

Refund Policy questions, answered.

Can I set my own refund window?

Yes. You choose the number of days, and the policy uses it everywhere it is mentioned.

Does a refund policy override consumer law?

No — and the generated policy says so. Statutory rights, such as those in the UK and EU, apply whatever your policy says, which is why it has a section that preserves them.

Is the refund policy generator free?

Yes. Creating, copying and downloading your refund policy is free. A few specialist clauses — payments, subscriptions, unused-condition requirement, proof-of-purchase requirement, refunds on sale items, exchanges, gdpr wording (european union), uk gdpr wording — are paid, from $14, and only if your answers need them. Prices are shown next to each answer before you pay.

Do I need an account?

Not for a free policy — you can create one as a guest. An account is needed to pay for clauses, to host a policy, or to come back and edit it later.

Can I copy and paste it into my website?

Yes. Copy the HTML into a page on your site, or download it as HTML, Markdown, plain text or PDF.

Can I link to it instead?

Yes, once it includes a paid clause: a paid policy can be hosted at a permanent URL you link from your footer, and is updated for you when its clauses are revised. Every published version is kept. Free policies are copied or downloaded.

Is this legal advice?

No. Policy Monster is not a law firm and does not give legal advice. The generator assembles a document from your answers; for advice about your own situation, speak to a qualified lawyer.

From the blog

Plain-language guides to website policies.

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Everything else your website needs.

Your refund policy, ready in minutes.

Free to create, copy and download. No account needed. Paid clauses come with hosting.

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