Sample. Written for Northwind Coffee Roasters Ltd, a fictional business. Generate yours to get one built from your own answers.
Refund Policy
Overview
This Refund Policy explains when and how you can obtain a refund from Northwind Coffee Roasters Ltd for purchases made through https://northwind-coffee.example.
It takes effect on 1 October 2026 and forms part of our Terms and Conditions.
Refund Eligibility
Refund window
You may request a refund within 30 days of your purchase.
Requests made after that period will be considered at our discretion and are not guaranteed.
Digital goods and downloads
Digital products are refundable within the refund window provided the product is faulty, not as described, or you have not substantially downloaded or consumed it.
Where you have asked us to begin supplying digital content immediately, you may lose the right to cancel once supply has begun — we will tell you this at the point of purchase.
Physical goods
Physical goods must be returned in their original condition and packaging within the refund window.
You are responsible for return shipping costs unless the item is faulty, damaged in transit, or not as described. We recommend using a tracked service, as we cannot refund items we do not receive.
We will process your refund within 14 days of receiving the returned goods.
Subscriptions
Paid clause. This section is written for you when your answers need it — “Subscriptions”, $14, paid once per policy.
What is not refundable
Refunds are not normally available for:
- Products bought outside the refund window
- Items damaged through misuse after delivery
- Services that have been fully performed at your request
- Purchases made in breach of our Terms and Conditions
How to Request a Refund
Requesting a refund
Email privacy@northwind-coffee.example with your order reference and the reason for your request.
We aim to acknowledge every request within 3 business days and to reach a decision within 14 days.
Approved refunds are issued to the original payment method. Your bank or card issuer may take a further 5 to 10 business days to make the funds available.
Chargebacks
Paid clause. This section is written for you when your answers need it — “Payments”, $14, paid once per policy.
Statutory Rights
Right of withdrawal
Paid clause. This section is written for you when your answers need it — “GDPR wording (European Union)”, $34, paid once per policy.
Your rights under UK consumer law
Paid clause. This section is written for you when your answers need it — “UK GDPR wording”, $34, paid once per policy.
Contact
Contact us
Questions about this policy? Contact Northwind Coffee Roasters Ltd at privacy@northwind-coffee.example.